IT Break Fix and Deskside Support Engineer

We are looking for a Level 2 Break Fix and Deskside Support Engineer to provide hands on technical support within a busy manufacturing environment. This is a full-time onsite position with a strong focus on break fix tasks, hardware diagnostics and day to day user support. The role will run until May 2028. This position suits an engineer with proven experience repairing laptops, desktops and peripherals, rebuilding devices, resolving faults quickly and keeping users operational in a live production setting. Daily workload is expected to be around 5 to 8 tickets per day.

Your Responsibilities

• Break fix support for laptops, desktops, monitors, printers and peripherals
• Diagnosing and resolving hardware faults including drives, memory, boards and power issues
• Fielding walk up requests and completing same day break fix repairs
• Installation and configuration of new devices and peripherals
• IMACD activity including installs, moves, changes and disposals
• Troubleshooting Windows 10, Mac OS and Office 365 issues
• Smart Hands support for basic network and infrastructure tasks
• Meeting room and live event support when required
• Managing local stock, spares and accurate asset records
• Providing early life support for new deployments

• Strong break fix background with hands on repair experience
• Confident replacing laptop and desktop components
• Proven deskside support experience in a live business environment
• Good understanding of Windows 10, Mac OS and Office 365
• Familiarity with networking basics
• Excellent communication and customer service skills
• Ability to lift and move IT equipment up to 20kg
• Eligible to work full time in the UK

Pre-Start Requirements

• Background check
• Drug test
• Account setup prior to start

If you have solid break fix experience and enjoy hands on repair work alongside daily deskside support, this long-term role will be a strong match.