IT Support Engineer

Responding to user queries, incidents and issues, which can arrive through the IT help desk, by email, or by phone. Gathering information related to incidents or issues, then determining the root cause and implementing resolutions to resolve the user's issues., * Supporting internal users across the UK and global offices with software and hardware issues, and service requests

• Prioritising and managing several open support cases
• Active Directory administration. user account creations, modifications, account removals, computer management, security, access rights, etc.
• Involved in hardware builds and initial system training for new users
• Assist colleagues in the wider IT team in dealing with peaks in workload, within the IT service/support area where necessary.
• Working in the office, Travel UK and rate travelling abroad

Communication and Contacts Communication is verbal and written including the provision of technical reports, sensitive information etc. Contact includes both internal / external customers & Vendors

Essential

· Working knowledge of Active Directory.

· Experience in a similar role.

· An up-to-date and comprehensive knowledge of IT Systems

· Technical knowledge and experience of Windows 11

· Basic knowledge and experience of server operation systems: Windows Server 2016, 2019 & 2022

· Active Directory administration.

· Demonstrable experience of providing hardware support/troubleshooting (PCs, laptops, printers, multi-function devices).

· Internal customer service including helpdesk/IT support environment.

· Full driving licence

Desirable

· Experience of Veeam

· Experience of Microsoft Intune

· Some virtualisation knowledge (VMWare, Hypervisor, Nutanix)

Personal Qualities Flexible and reliable worker, with the ability to prioritize multiple tasks.

Excellent verbal and written communication skills

Consistent approach to working methods and attention to detail.

Ability to communicate and liaise across the business with both technical and non-technical people alike.

This role is ideal for motivated individuals eager to develop their career within IT support while contributing to organisational success through excellent service delivery.

Must be able to drive and hold a clean UK driving licence.