IT Support & Services Engineer - 2 years contract

Join our global IT operations team in Munich as an IT Support & Services Engineer - a role that blends hands-on infrastructure deployment with high-level incident resolution and continuous improvement.

You'll be the bridge between corporate standards and local business needs, ensuring every site runs on reliable, secure hardware, networking, and virtualization platforms.

If you thrive on blending strategic planning with hands-on execution, enjoy cross-functional teamwork, and are eager to shape the future of our IT infrastructure-this is the role for you.

This is a limited full-time (Mo-Fri) on-site position.

Responsibilities

Implementation

• Setup and configuration of local IT environment according to corporate standards
• Deployment of new hardware, including receiving, racking, cabling, configuration and deployment.
• Manage & implement local solutions (local mobile phones, printers, backup) according to corporate policies
• Manage & implement local Infrastructure according to business needs (LAN, Server & Storage, Audiovisual) according to corporate policies
• Ensure collect of local business needs and participate to the IT Standards evolution
• Participate to M&A integration process to ensure local implementation of corporate strategy & plan
• Work closely with DevOps, Networking, and Application teams
• Document processes, configurations, and architectural decisions

Support

• Troubleshoot issues coming from Helpdesk
• Provide Tier 2 and 3 support for escalated infrastructure issues
• Ensure incident resolution based on OLA for hardware or systems on corporate personal IT work environments
• Troubleshooting & resolution on local infrastructure
• Propose and administrate additional services for End users (loan fleet management, secure storage management, …)
• Provide internal consulting about system & storage when necessary.
• Collaborate with InfoSec teams to ensure compliance with ISO, GDPR, or NIST frameworks

• IT Support & Administration experience
• Data center infrastructure and best practices
• Knowledge of auxiliary DC systems (UPS, cooling, electrical distribution and balancing, monitoring)
• Up-to-date certifications preferred but not essential (MCP,CCNA, etc.)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Understanding of how to manage Windows systems in Active Directory (GPOs, SecurityGroups, User- and ComputerObjects)
• Computer & Operating Systems: Linux (RHEL, SUSE) / Windows (Server + Client)
• Strong expertise in virtualization technologies (VMware vSphere, Hyper-V, Horizon etc.)
• Technical support experience
• Automation Technologies such as Ansible and Jenkins
• Fluency in German and English (verbal and written) are mandatory.
• French is a plus but no requirement
• General interest in emerging technologies such as AI / VR and modern work environments
• High self-motivation to improve existing processes and systems

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future., Dassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!