Infrastructure and EUC Manager - Hybrid - Birmingham

Infrastructure and EUC Manager required for our leading client based in Central Birmingham. Sitting within the Platforms & Operations function, you'll lead the delivery, maintenance and availability of infrastructure and workplace services - from end-user computing and digital workspaces to meeting room technology. This is a unique opportunity to oversee supplier resources, drive innovation and ensure seamless IT operations that enable organisational success., * Design and Manage IT Platforms: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, ensuring services meet business objectives, financial targets, and supplier performance standards.

• Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards.
• Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user computing, digital workspace, meeting rooms) in line with agreed support models and compliance requirements.
• Manage Suppliers and Resources: Direct and manage supplier teams and internal resources to ensure delivery of capabilities within agreed SLAs, KPIs, and targets.
• Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity.

• Technology Service Management: Ability to manage technology-based services to meet organisational needs.
• IT Infrastructure Expertise: Skilled in deploying, configuring, and operating IT infrastructure, including cloud systems and networking (O365/Azure)
• Operations Management: Experience supporting IT operations to ensure successful delivery of infrastructure and workplace services.
• Familiarity with delivery methodologies (e.g., Agile, Waterfall, Lean) and their integration into IT projects.
• Supplier Management: Ability to manage supplier performance, balancing cost, efficiency, and service quality.

Crimson is acting as an employment agency regarding this vacancy