Systems & Data Manager

• Lead, develop, coach and motivate the Systems and Data Advisors and administrators to deliver efficient and effective systems and data service to enable the wiser People Services to perform at optimum capacity and deliver the People Strategy.
• Drive a customer first ethos throughout the team, putting the customer at the heart of People Services ways of working, driving and influencing behavioral change.
• Manage cyclical systems activity to support the employee life cycle including the launch of the performance review process and the pay review.
• Manage the delivery of cyclical management information (MI) for People Services, enabling accurate reporting of people data decisions to support delivery of the People Strategy.
• Ensure the integrity and quality of people data at all times, carrying out quality assurance activity including data audits, identifying and addressing data quality issues to ensure data integrity standards are identified, communicated and adhered to effectively.
• Ensure effective partnering with PS business leads and process owners, leading regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience.
• Collaborate with CIO colleagues to support, design, build, implement and test the development of any new systems and upgrades to current and existing systems to ensure smooth running of services with minimum impact to front facing operational practice and customers.
• Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth.
• Own, design and build Group establishment data ensuring hierarchy, posts and line management data accuracy and effective integration and interface with People Services and downstream systems.
• Lead or contribute to continuous improvement initiatives and change projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans.
• Oversee liaison with CIO colleagues and third-party providers to ensure system issues are dealt with effectively and within service level agreements, escalating service failures via the approved channels as appropriate.
• Ensure the provision of systems expertise to colleagues across People Services and the Group, including developing and maintaining systems collateral including user guidance and providing coaching, support and training as required to deliver operational excellence.
• Develop, implement and monitor service level agreements (SLAs) and frameworks to enable consistent reporting and improvement against service standards.
• Ensure effective relationship management with third party providers, leading regular performance reviews and embedding effective supplier management and performance management arrangements and ensuring services received adhere to industry and Group standards, challenging non-compliance as required.
• Maintain knowledge of regulatory, legal and compliance frameworks to deliver competence in role and 'best-fit' solutions. Support, guide and monitor compliance with those requirements.
• Manage People Services plans including the Risk Plan and Business Continuity Plan, ensuring plans are maintained in line with required standards.
• Manage the performance and development of your team, providing expertise and coaching as required, ensuring a quality service is provided and under performance is dealt with appropriately.
• Effectively monitor and report on associated budgets in line with the Group's financial protocols.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.

Good communication skills, We are looking for someone who

• Experience of successfully leading, managing and motivating HR teams, including managing team performance.
• Experience of successfully providing HR systems support and administration within a large complex organisation.
• Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel.