Servicenow ITOM Engineer

• Understand Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
• Needs to understand the Service Graph Connector for Dynatrace
• Work with Identification and Reconciliation Engine (IRE) in ServiceNow
• Resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
• Dynatrace Incident Integration which pushes incidents and events into ServiceNow
• Navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
• Provide options and build solutions to any changes to Event Management as a result of Dynatrace
• Develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
• Potentially work on orchestrations to resolve incidents and/or provide guidance

Do you have experience in ServiceNow?, * Should have ITOM experience

• Needs to understand the Service Graph Connector for Dynatrace
• Know how ServiceNow will generate Service Mapping tree using Dynatrace tags which will show holistic view of the impact caused by an incident or event in ServiceNow (from Dynatrace)
• Know how to use the Identification and Reconciliation Engine (IRE) in ServiceNow
• Know how to resolve design issues between Dynatrace and our current ServiceNow setup to ensure that that the CMDB and Event Management within ServiceNow are not impacted as a result of the Dynatrace integration
• Able to work on Dynatrace Incident Integration which pushes incidents and events into ServiceNow
• Able to navigate the existing integrations and alerts we have in ServiceNow and ensuring that any Dynatrace design does not impact the event management dashboard
• Will need to be able to provide options and build solutions to any changes to Event Management as a result of Dynatrace
• Will need to be able to develop auto-incidents for some auto-discovered events within ServiceNow (from Dynatrace)
• Potentially work on orchestrations to resolve incidents and/or provide guidance

Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.