Systems Engineer

The Suffolk County Council IT department provides technology support to our 6 directorates - Adult Social Care, Children and Young People Services, Corporate Services, Fire & Public Safety and Growth Highways and Infrastructure and Public Health and Communities. We are looking for enthusiastic individuals who would like to support the delivery of public services in Suffolk. If you would like to make a real difference to the lives of the people of Suffolk and have a passion for technology, then this is a great opportunity to join a dedicated team of IT professionals. Reimagine the possibilities

Your role and responsibilities You will have excellent troubleshooting and problem analysis skills, be a strong communicator and possess a good knowledge of the ITIL best practice framework. As this is a technical support role, a solid background in supporting line of business applications and associated technologies in a Windows Server environment would be advantageous.

• Lead on providing solutions to queries regarding Children and Young People Services applications and software.

• Channelling requests for help to appropriate functions for resolution.

• Monitoring progress of calls and keeping users informed., Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the 'Person Profile' section of the JPP.

• You should use the Supporting Statement template.

• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Experience working in an operational support role with line of business systems and databases.

• Excellent customer service skills.

• Experience using varying technologies or applications including Windows Server, MS SQL and MySQL., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day

Plus lots more!