IT Support Technician

To provide first-line IT support, focusing on incident logging, triage, and resolution of common technical issues. The Technician is the first point of contact for users, supporting endpoint devices, user accounts, and basic server/cloud tasks, while developing foundational IT skills and knowledge. The role will collaborate with Cyber, Development, Platform, Business Change, and Digital Teams as required, building awareness of cross-team processes.

This is a varied role which can really make a difference across a wide aspect of the company.

This role will involve various aspects of support including but not limited to:

• Desktop Hardware Support - the rollout and maintenance of endpoint devices (Laptops, Printers, etc).
• User Account Management - New Starters, Changes, Password Resets, Leavers.
• Server Support - System Maintenance, Security Integrity, Upgrades, Patching, Backups, Restores, etc
• Telephony support - Mitel - Ignite, MiCollab, Apple - Apple iOS and Apple business manager

Being part of this team is a fantastic opportunity for you to develop your career both within the IT area and the Riviera business working with your line manager to build on your skills and development areas for support your career development., * Act as the first point of contact for IT queries, logging and triaging incidents and service requests.

• Provide support for endpoint devices (laptops, printers, etc.) and basic troubleshooting.
• Administer user accounts (creation, changes, password resets, terminations) in Active Directory and Azure AD.
• Support Microsoft 365 (Exchange, SharePoint, Teams) administration tasks.
• Assist with server patching, backups, and monitoring under supervision.
• Maintain accurate documentation and asset records.
• Escalate complex issues to Support Engineers or Senior Support Engineers.
• Participate in the on-call rota as required.
• Collaborate with internal Cyber, Development, Platform, Business Change, and Digital Teams, escalating or supporting as directed.
• Creation and progression of routine tickets into Third party suppliers and partners for incident and service-related matters.

Do you have experience in iOS?, * ·Basic understanding of ITIL principles (incident management, service request fulfilment).

• Experience with Microsoft 365 administration and endpoint management (Intune).
• Exposure to Windows 11, Windows Server 2019/2022/2025.
• Familiarity with Active Directory/Entra ID.
• Good communication and teamwork skills.
• Willingness to learn and develop technical skills.

Desirable Skills/Capabilities

• Experience working with RBAC, VLANs and VPN configurations.
• Mitel Telephony
• CMDBs/Asset control.
• Active Directory (Preferably Entra ID) exposure.
• Microsoft 365 administration - Exchange, SharePoint, Teams
• Microsoft Azure Administration
• Awareness of Cyber Essentials / ISO20001
• Experience in firewall functions and Web security
• PowerShell scripting
• Windows Server 2019 / 2022 exposure.
• Exposure to public cloud computing- Azure - ideally with AZ-900 qualification