Datacentre Cloud Hosting - Helpdesk Engineer

You'll work with customers from a wide range of industries, and your day-to-day tasks may include:

• Deploying new physical, virtual, and cloud-based solutions
• Providing customer-facing support and troubleshooting hosting/server issues
• Configuring and racking Juniper and Cisco switches and routers
• Setting up backup solutions using Veeam and other technologies
• Deploying and managing private cloud platforms (VMware, Proxmox)
• Building and upgrading rackmount servers for internal and customer infrastructure
• Managing and deploying load-balanced Linux hosting environments

Benefits

• Work with cutting-edge server and network technologies in a modern datacentre
• Join a supportive, collaborative team where your input matters
• Training, certifications, and opportunities for career development
• Private healthcare after six months of employment for added peace of mind
• Enhanced maternity, paternity, and adoption leave
• Relaxed workplace with breakout areas, themed library, games room, English garden, in-house pub, free coffee, and free onsite parking
• Free car or bike cleans for all staff

• Experience building and configuring computer hardware
• Strong knowledge of Windows operating systems, with some exposure to Linux (Ubuntu, Debian, AlmaLinux, CentOS, Rocky Linux, etc.)
• Excellent written and verbal communication skills
• Basic understanding of TCP/IP networking
• A strong technical mindset and enthusiasm for new technologies
• A positive, customer-focused attitude
• Ability to work shifts

Desired Skills & Experience

We are happy to train motivated candidates, but the ideal applicant would also have:

• Familiarity with Proxmox
• Confidence using Linux at the command line
• Experience with LAMP stacks
• Exposure to hosting control panels (cPanel, Plesk)
• Understanding of DNS
• Experience using Cisco or Juniper networking equipment in a datacentre environment
• Knowledge of virtualisation technologies (VMware, Xen, KVM, Hyper-V, Proxmox)
• Previous experience building or maintaining rackmount server hardware (Supermicro, Dell, HP), * Cloud Computing
• Juniper
• Linux
• Networking
• cPanel
• Datacentres
• Veeam
• VMware ESX

• Shift pattern: 4 days on / 4 days off, rotating shift pattern 4 day shifts - 4 day shifts - 4 nightsshifts (33% nightshifts)
• Day shifts: 11 hours (7AM - 6PM or 9AM - 8PM)
• Night shifts: 12 hours (7:30 PM - 7:30 AM)
• Initial training period: approx. 3 months, Monday-Friday, 9 AM-5 PM
• Full on-the-job training provided

UK Servers is a leading provider of managed hosting solutions, supporting businesses of all sizes-from single-server setups to complex multi-platform environments. Established in 2004, we have continued to expand and recently launched a major new datacentre facility in the Midlands. As our business grows, we're looking for enthusiastic and technically minded individuals to join our team at our Coventry datacentre.