IT Manager

The IT Manager will lead the operational areas of internal IT, infrastructure, environment management, database administration and site reliability. This is a hybrid hands on and leadership role, combining direct technical contribution with team oversight and coordination. The role ensures that core systems are secure, reliable and scalable, environments are consistent and well managed, and operational practices support predictable service delivery. The IT Manager will work closely with software delivery, support, and product teams to maintain a stable and efficient operational foundation., * Provide leadership, alignment and guidance across internal IT, infrastructure, environments, DBA and Site Reliability capabilities

• Perform hands on technical work including configuration, troubleshooting, monitoring and maintenance when required

• Manage internal IT services including identity, access, endpoints, networking and collaboration platforms

• Oversee cloud and on premise infrastructure ensuring resilience, security and performance

• Coordinate provisioning, configuration and lifecycle of development, test and production environments to ensure consistency and predictable use

• Provide operational alignment across DBA and SRE practices including performance tuning, monitoring and incident response

• Maintain monitoring, alerting and runbooks to support effective detection and resolution of operational issues

• Implement and oversee backup, failover and disaster recovery processes

• Manage capacity planning, lifecycle planning and cost optimisation across infrastructure and cloud services

• Maintain and communicate IT policies covering access management, patching, security, device management and change control Lead incident response and ensure follow up actions drive lasting improvement

• Build and maintain productive relationships with internal teams and external service providers

• Experience leading technical teams while remaining hands on in system administration or infrastructure operations
• Strong understanding of Microsoft Azure infrastructure patterns
• Working knowledge of SQL database administration principles
• Familiarity with site reliability practices including observability and automated operations
• Experience managing identity, access, networking and device security controls
• Ability to prioritise work and coordinate multiple operational streams
• Clear communication skills for both technical and non technical stakeholders
• Methodical, structured and improvement focused mindset