IT Administrator

At Liaise, our core values of Positive, Progressive, and Personal support drive our mission to ensure that every individual we support leads a fulfilling, joyful life. We are searching for an IT Administrator who is passionate about learning and growing in the IT field. This position offers an in-depth introduction to the IT industry within a supportive and nurturing environment. You will be working from our Highbury and Islington headquarters four days a week, with occasional on-site support across London and the Southeast.

What You Will Be Doing:

• Providing technical support, addressing both hardware and software issues with the aim of minimizing downtime.

• Assisting with the installation, upgrade, and repair of hardware and software on-site.

• Learning and applying IT systems, applications, and processes quickly.

• Effectively communicating technical issues in an understandable manner to users.

• Contributing to IT projects such as software rollouts, migrations, under direct supervision.

• Analyzing complex data and issues with a strong analytical ability.

• Planning and managing your workload independently, considering both technical and business factors.

• Working closely with the IT team and the Head of IT to grow your technical skills and contribute to the technical capability within the company.

Throughout your first six months, a mentor from the IT team will guide your learning and integration into the team.

• Quick learner with the ability to grasp new IT systems, applications, and processes.

• Good communication skills, with the ability to explain technical issues clearly.

• Basic IT knowledge and hands-on skills.

• Good analytical ability.

• Ability to work independently and manage your own workload.

• Trustworthy and self-motivated.

Bonus Points for:

• Basic knowledge of the Office 365 suite, Microsoft Azure, backup and restore procedures, networks and TCP/IP, and telephony networks.

• Experience managing user accounts and permissions within Office 365 and SharePoint.

• Familiarity with administering Entra ID and using Microsoft Intune for application deployment.

• Knowledge of Windows 11 and mobile device deployments using Autopilot.

• Understanding of security policies, DLP configurations, and vulnerability patching processes.