System Support Administrator

Our global leader in education client are seeking a proactive and customer-focused System Support Administrator to join their System Support team to work closely with colleagues across internal teams to provide high-quality, first-line technical support. You will help diagnose and resolve system queries related to our client's systems used by schools and educators worldwide., * Provide first-line system-related support requests via email.

• Collaborate with internal colleagues through various communication channels.
• Diagnose and resolve system issues or escalate cases in accordance with training and procedures.
• Support schools and educators with document uploads and system access.
• Refer complex or second-line queries to appropriate teams following operational guidelines.
• Handle customer concerns professionally and in alignment with company standards and frameworks.
• Manage stakeholder expectations through proactive, clear communication during case handling.
• Follow all IT security and data-handling protocols.
• Identify and report system trends or recurring issues to management., As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group., Same team, same goal. We bring candidates and clients in early, agree on what matters and keep things clear from the start. No sides - just people working toward the right outcome. When everyone's in it together, trust builds and the right hire sticks.

The middle is where it matters.

The space between client and candidate, between what's written down and what's really needed - that's where we work best. We listen, ask better questions and understand what matters on both sides.

This position is ideal for someone with strong communication skills, excellent attention to detail, and a passion for helping users navigate digital tools effectively., * Experience in first-line technical support is desirable.

• Excellent written and verbal communication skills, with the ability to engage both customers and colleagues effectively.
• Fluency in English is essential; proficiency in Spanish or French is desirable.
• Proven organisational and analytical skills.
• Familiarity with Salesforce Service Cloud is an advantage.

This role is offered on a hybrid basis (requiring regular presence onsite at our client's office in Cardiff) for a period of 3 months from early February 2026. The pay rate is £13.50 per hour.

Apply today and join a globally recognised education organisation dedicated to shaping the future of learning and making a positive impact worldwide.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy., * ISO 9001:2015 certified for high-quality recruitment

• Cyber Essentials accredited for secure operations
• GLAA licensed (BROO0002) for ethical workforce management
• REC member, upholding the highest recruitment standards
• Disability Confident Leader (Level 3), helping more people into meaningful work
• Committed to the Thriving at Work Report's healthy workplace standards

Because great recruitment isn't just about results - it's about how you get there.

WHERE GREAT WORK COMES TOGETHER. It takes more than a CV and a job spec to make a good match. It takes experience. Instinct. The understanding to dig deeper. To sense the spark, spot the misalignment and see ahead where there's room for potential. We've done this for 75 years. We don't do things by the book. We do them properly. Asking better questions. Listening for what's not said. Working quickly but never cutting corners. We don't just help you land a job. We help you build a career that lasts., Recruitment is about more than filling roles. It's about unlocking potential and helping businesses thrive. That's why Corporate Social Responsibility is built into everything we do., Brook Street is part of ManpowerGroup, a world leader in workforce solutions operating in 80 countries. Every year, ManpowerGroup helps thousands of companies build stronger teams, and millions of people find meaningful work. Named one of the World's Most Ethical Companies for 16 years running, ManpowerGroup leads with integrity, innovation and impact.