IT Support Analyst

• ?Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition

Be the First Line of Tech Suppo

rtAs a Junior IT Support Analyst, you'll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You'll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructur

e.This role offers a unique blend of technical challenge, user interaction, and international exposure-perfect for someone eager to grow in a fast-paced environmen

t.

What You'll Be Responsible

ForIn this user-facing role, you wi

• ll : Provide responsive support to users via phone, email, and in per
• sonDiagnose and resolve desktop and laptop issues, including off-site repa
• irsBuild, configure, and test workstations, laptops, and mobile devi
• cesSupport remote users with mobile connectivity and VPN acc
• essManage new starter setups and leaver procedu
• resEnsure backups of laptops, desktops, and personal folders are maintai
• nedMaintain and deploy Group Standard Operating Environments using Windows Deployment Ser
• verAssist with LAN, WAN, and VPN connectivity troubleshoot
• ingUpdate and maintain the IT asset regis
• terDocument IT processes and user guides clearly and accurat
• elyAdminister and repair mobile communication devi
• cesSupport IT equipment purchasing during staff holid
• aysUphold Health, Safety, Environmental, and Quality standards in all w
• orkKeep workspaces clean, organised, and sec ure What You'll Bring to the

Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly, * nts : Degree in IT or a closely related sub

• jectMinimum 2 years' experience on an IT Helpdesk with strong customer service f
• ocusUnderstanding of PC builds, rebuilds, and configura
• tionFamiliarity with Microsoft products and PC hardware s
• etupStrong communication skills-clear, helpful, and user-frie
• ndlyAbility to stay calm and effective under pres
• sureLogical problem-solving and decision-making sk
• illsExcellent attention to detail and time manage
• mentWillingness to take initiative and responsibi
• lityFlexible, adaptable, and committed to continuous improve

* nce : Microsoft certification (e.g., MTA, MCP, or equival ent) Why Join Clarke En ergy?We offer more than just a role-we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits inc * lude : Competitive s * alary25 days annual leave plus bank holidays (with extended entitlement for long ser * vice)Holiday buy and sell s * cheme7% company pension contrib * utionHealth care cash plan and life assu * ranceCompany car allowance (where applic * able)Employee Assistance Programme * (EAP)Hybrid working op * tionsReward and recognition sc * hemesDedicated training via our in-house certified training depar * tmentCareer development and progression opportun ities About Clarke EnergyClarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO's hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emis sions.Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy sy stems. Ready to Support the Future of