Applications Engineer / Technical Support Specialist (Electrical Design Software)

Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions. What You Will Experience In This Position

• Understand the challenges faced by prospects customers and the industry in relation to electrical CAD-driven software applications.
• Address customer issues via phone email chat and in-person communication.
• Oversee progress on customer cases raised to vendors and third-party providers.
• Build and deliver software solution training and professional services (online and in-person) for customer implementations.
• Create blogs videos podcasts and webinars to educate users and provide self-help resources.
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
• Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
• Ensure customer success through excellent interactions and experiences.

• A bachelor's degree in electrical engineering computer science mechanical engineering or equivalent work experience.
• 3 years of relevant experience (5 years preferred).
• Fluency in English and Spanish with the ability to hold technical (engineering) conversations.
• Ability to travel an average of 25% of the time with the possibility of up to 50% and work remotely from home.
• Experience providing technical support training field support or applications engineering support for software applications. Implementation experience is highly preferred.
• Experience documenting requirements and proposing solutions preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus.
• Proficiency in Microsoft Office (Excel Word PowerPoint Access).
• Experience working with relational databases such as MS SQL E3. Series design suite or Oracle is an asset.
• Experience in programming or project management is a plus.

* A dynamic global reach with diverse operations around the world providing ample career opportunities and a chance to make an impact every day. * A commitment to safer systems helping build a more sustainable and electrified world through innovative electrical solutions. * A $3.3B company with a dedicated global team of over 11000 employees offering solutions across enclosures electrical fastening and thermal management. * A strong emphasis on strengthening communities where our employees live and work with support for philanthropic activities through our matching program. * Core values that drive us to deliver excellence for our employees and customers : * Innovative & adaptable * Committed to integrity * Customer-focused * Respectful and team-oriented * Optimistic and energizing * Accountable for performance * Comprehensive benefits to support the lives of our employees.