IT Support Technician

As a technical support / helpdesk employee you will be monitoring and maintaining and improving the computer systems and networks within the business in a technical support role. If there are any issues or changes required such as forgotten passwords viruses or email issues youll be one of the first people employees will come to., Diagnosing and resolving technical issues on your own and as part of a team

Assist with troubleshooting and resolving infrastructure issues

Incident and Problem Management

Install maintain and support Line of Business applications

Provide support to users via telephone email and remote control

Confident clear and professional telephone manner

Log calls via the helpdesk call logging software

Excellent written and verbal communication skills

Keeping documentation up-to-date

Liaising with 3rd parties and suppliers

Administration support via Microsoft 365

Contribute to and follow policies processes and procedures

Support IT Reuse team when required

This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve this outcome.

Strong knowledge of Microsoft Window 10 and Microsoft 365 Administration

Good Knowledge of Microsoft SharePoint

Knowledge of iOS and Android

Excellent oral and written communication skills

Practical experience of using the ITIL framework

Experience of working with cloud applications

Ability to develop good working relationships both internally and externally Ability to work independently using initiative and as part of a team

Full UK Drivers Licence, Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience : years

• Annual leave package of 25 days plus 8 bank holidays. (Dependant on hours / contract).
• Employer contribution of 5% into the company pension scheme.
• Support for Mental Health including a BUPA Employee Assistance Programme that provides support covering Mental Health Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you) Cycle to Work scheme and an onsite Physiotherapist. All are free for our colleagues.
• Because we value our colleagues we want to recruit more employees just like them which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition Stand Out Award and long service awards. To celebrate our colleagues wherever they are on their journey with us we recognise and celebrate talent.
• We recognise that everyone is different and strive to create an environment that supports all colleagues through flexible working. We have introduced a hybrid working model where possible and actively encourage part-time working job sharing and flexibility on hours. If this interests you please do get in touch and we can start a conversation.

Everyone belongs :

At Bristol Waste everyone belongs we are proud of being a truly inclusive organisation.

About Bristol Waste Company : What we do is important were here to keep Bristol and beyond clean and safe. We do this for our citys residents workers visitors and businesses. Our work helps deliver Bristols sustainability targets in partnership with the council. Bristol Wastes commercial operation where we serve businesses and organisations across the region is also growing. Our ambition is to provide good quality value for money services and we continue to deliver a social value impact worth more than 30 million every year. We want people who share our values and want to work with us to drive our business forward.