Working Student - IT Support Technician

At NewStore, we're building a different kind of internal IT experience - one that enables our people to do their best work from day one. We're looking for an IT Support Technician(working student) to join our Digital Workplace team and help us scale a seamless, secure, and people-first approach to IT support across our global teams.

In this role, you'll support the team with day-to-day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance.. You'll play a key role in enabling productivity, improving our internal systems, and helping every employee have a smooth and supported experience with technology.

What You'll Do

End-User Support: Provide prompt and professional support to NewStore employees on all technical questions related to IT software.

Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).

IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.

Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests

Employee Onboarding & Offboarding: Coordinate and execute the IT onboarding of new hires (including provisioning accounts and equipment) and ensuring secure offboarding.

Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.

Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies.

Do you have experience in macOS?, Some hands-on experience in IT support, helpdesk, or similar - through a previous role or internship.

Comfortable with basic troubleshooting of hardware and software issues (MacOs, Jamf, okta and slack), and eager to build deeper expertise.

Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we'll support you in learning our tools.

A proactive, people-first mindset with a focus on excellent customer service.

Strong organizational skills and attention to detail.

Experience supporting distributed or hybrid teams is a plus.

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.

Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.

Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.

Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.

Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.

NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps. NewStore customers such as Burton, Faherty Brand, Marine Layer, Scotch & Soda, UNTUCKit, and Vince benefit from the most complete, global omnichannel retail solution available. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures.