Business Support & Reception Lead

We are seeking a Business Support and Reception Lead. This role will be central to creating a welcoming, efficient, and well-organised working environment. The postholder will deliver front-of-house reception services, oversee day-to-day office coordination, and provide administrative support across the project-including producing high-quality PowerPoint presentations. As a key point of contact for staff, visitors, suppliers, and clients, you will ensure exceptional customer service and seamless operational delivery., Reception & Front-of-House Welcome and assist visitors, clients, and staff professionally and warmly Manage incoming emails and enquiries, ensuring timely and accurate responses Maintain an organised, tidy, and inviting reception area Oversee visitor passes, meeting room bookings, and staff sign-in/out processes Develop and implement a system for managing post and parcel deliveries

Office Management Support the daily running of the office including supplies, equipment, and facilities Liaise with external service providers (cleaning, maintenance, IT, etc.) to ensure consistent quality Coordinate onboarding tasks for new starters, including desk setup, access passes, and office orientation

Business & Administrative Support Provide general administrative support to teams and senior managers Prepare documents and reports in Word and PowerPoint, including creating high-quality slide decks Assist with planning and delivering events, workshops, and internal activities in the Discovery Kitchen-managing the inbox and event schedule Support events such as team-building activities, celebration days, and formal gatherings Coordinate travel, accommodation bookings, and expense submissions Manage the project's bespoke access management system

Previous experience in a reception, office management, or business support role Exceptional customer service skills with a friendly and professional approach Strong organisational abilities and confidence managing multiple priorities Excellent written and verbal communication skills Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) with the ability to produce high-quality slide decks on Powerpoint High attention to detail and accuracy A positive, proactive, and solution-focused attitude