IT Service Desk Technician

You will be working in the Central Services and Support Team, as part of the Central IT Team. The post holder will be part of a team responsible for the maintenance and smooth running of the IT systems and equipment within the Trust.

The IT Service and Support Engineer will support all the Staff and Young Learners in the Trust, whilst working together with existing members of the Support and Services Team.

You will be responsible for the management and resolution of IT Tickets pertaining to our Schools. The efficient management of IT issues, represented by the management of IT tickets, through to resolution will help drive Staff efficiency and positive experiences for our young learning community.

You will also share responsibility for the delivery of the Break-Fix Service the Central Services and Support Team provides to the Trust and the onsite delivery of that service.

You will share responsibility for the efficient management of the Local Area Network and Wi-Fi network within the Trust.

We are seeking to appoint an experienced IT professional and ideally with experience of working in a school's environment., To be successful you must be able to demonstrate a minimum 2 years of working as an IT Support/Service desk technician. Although not essential, demonstrate how you have performed these roles inside of a school environment.

The key skills required to perform the role:

• Knowledge of Microsoft 365 applications and their use

• Knowledge of Active Directory and Group Policy and the management there of

• Knowledge of the administration and management of the Microsoft Intune (Not essential as training will be provided)

• Knowledge of the administration and management of a Microsoft 365 Tenancy

• Knowledge of networks and associated devices such as Access Points and Switches

• Experience of using and working with a 'Help Desk System' such as Freshdesk

• Experience of providing a Break Fix and Remote Hands support service for End Point devices (Laptops, Desktops, iPads, Projectors, IWB's and so on)

• Demonstrate knowledge of what is involved in a 1st and 2nd Line support role.

• Demonstrate a passion for solving problems and helping drive positive outcomes for our Colleagues and most importantly, our young learners

• Enjoy being part of a high functioning Team that is delivering a ground-breaking IT Strategy, in Education

Salary: Up to £26,000 per annum, plus Pension and Benefits