Assistant Technology Support Manager

We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support, helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies., * Provide 1st and 2nd line IT support to business users in a fast-paced environment

• Analyse and troubleshoot technical problems, arriving at logical solutions
• Respond to IT requests via multiple channels (in-person, phone, email, etc.)
• Prioritise, coordinate, and complete tasks within set deadlines
• Work effectively independently and as part of a team
• Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues
• Invest in personal development and coach others when required

• Strong experience in 1st and 2nd line IT support
• Excellent problem-solving skills and logical thinking
• Exceptional verbal and written communication skills
• In-depth knowledge of Windows 11 and previous support experience
• Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint)
• Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune)
• Experience supporting Microsoft Managed Device (MMD) environments
• Experience supporting MacBooks / MacOS
• Experience supporting colleagues in a financial services environment