School IT Technician

IT Technician (Brent)We're looking for a friendly, proactive IT Technician to join our welcoming secondary schools in Brent. In these roles, you'll play an important part in helping staff and students get the most out of the school's technology. Your day-to-day work will include:

• Offering first-line technical support to students and staff in a patient, approachable way
• Troubleshooting hardware, software, and network issues
• Setting up, maintaining, and repairing ICT equipment (computers, printers, projectors, tablets, interactive whiteboards)
• Supporting the rollout of new systems, updates, and software
• Helping with user account management and password resets
• Monitoring and updating the school's IT inventory
• Making sure classrooms and learning spaces are fully equipped with working technology
• Responding to IT support tickets and escalating issues when needed
• Assisting with general IT admin and routine maintenance tasks

• A relevant IT qualification or strong interest/experience in IT support
• Good understanding of hardware, software, and basic networking
• A positive, can-do attitude with great problem-solving skills
• Friendly communication and a helpful approach to customer service
• Ability to work both independently and as part of a supportive team
• Previous IT support experience is helpful but not essential
• An enhanced DBS on the Update Service (or willingness to apply)

• A warm, supportive secondary school community in Brent
• Full-time hours, Monday to Friday, during term time
• A competitive daily rate based on experience
• A fantastic stepping stone for anyone looking to grow in school IT support or progress toward roles such as Network Technician or IT Manager
• Access to training and ongoing professional development