Microsoft Dynamics 365 Specialist

• Remote or hybrid role.
• Work on large-scale Dynamics 365 CSW projects for enterprise clients.
• Hands-on with the latest Microsoft tech, including Copilot/AI.
• Stable role in a global technology consultancy.
• Modern engineering culture: Agile, Jira, CI/CD.
• Real influence on solution architecture and quality standards., * Configure and enhance Customer Service Workspace in Dynamics 365.
• Implement Channel Integration Framework (CIF).
• Use Copilot for Service for AI-assisted scenarios.
• Develop and maintain JavaScript customizations.
• Implement monitoring with Microsoft APM SDK.
• Produce documentation and support deployments/UAT.
• Collaborate in Agile teams and coordinate work in Jira.

• Experience with Dynamics 365 Customer Service (CSW preferred).
• Knowledge of Copilot Service Workspace.
• Hands-on implementation of CIF.
• Strong JavaScript skills.
• Familiarity with the Microsoft APM SDK.
• Based in Spain; hybrid availability if residing in listed cities.
• Spanish C1 and English B2+.

We are looking for both junior and senior roles so if you have experience with Dynamics, feel free to apply.

Nice to Have

• TypeScript.
• Omnichannel, testing, or performance/security experience in D365.

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