2nd Line Support Engineer

Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe., As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues., * Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN).

• Troubleshoot and resolve incidents related to including integrations with hardware and cloud services.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Maintain documentation and contribute to knowledge base articles to support continuous improvement.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs., From start-ups to global brands across all sector, our IT recruitment team are experts in sourcing highly accomplished IT and Digital talent on time and within budget. Our IT recruitment team present clients with a range of unique candidates that they otherwise would not have access to. From niche skilled individuals to full technology teams - we can find them. We do this by immersing ourselves in specialist IT and Digital communities, then combining a transparent and effective process with a relentless commitment to delivering the right person first time.

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and customer service mindset.

We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software..., We are People Source, an award-winning IT and digital recruitment agency and accomplished specialist IT management consultancy. We are an agile, independent consultancy specialising in outcome-based solutions and contingency IT recruitment services in the UK and Europe. We empower our customers to solve problems, unlock potential and seize opportunity through innovation, improved performance and collaboration. Our success comes from bringing together the industry's best people with a methodology that is built on strategy, optimised through data and driven by results. Our teams are multi-disciplined and offer a partnership that delivers the impactful and sustainable results that accelerate customers to their goals. IT Consultancy Services Our innovative IT consultancy services are effective from day one, having a positive impact on your business operations and how you compete in your vertical market to unlock long-term value. Our operational models have been successfully adapted across the public and private sector, helping ambitious clients achieve long-term outcomes with no hidden costs or technical compromise. Specialising across several disciplines, our expert consultancy team can create the blueprint for fully managed service design and implementation based on your desired goals, budget and timescale.