2nd Line Support Engineer

The role will be office-based five days a week, supporting a varied client base - primarily remotely, but with occasional on-site visits. As such, candidates must be able to commute daily to Burscough and hold a full UK driving licence., * Deliver 2nd line technical support to clients via phone, email, and remote tools

• Troubleshoot and resolve hardware, software, and network issues
• Monitor systems and proactively identify potential problems
• Maintain clear and accurate documentation for all technical work
• Liaise with clients to understand issues, offer advice, and deliver best-in-class service
• Escalate complex issues to senior team members when necessary
• Stay up to date with evolving IT trends and best practices

Do you have a valid Driving Licence license?, Do you have experience in IT support?, * Previous experience in a 2nd line support role within an MSP or similar environment

• Strong knowledge of IT infrastructure, networking, and Windows environments
• Excellent problem-solving and communication skills
• Highly organised, customer-focused, and self-motivated
• A collaborative team player who can also work independently when needed
• Must live within a reasonable commuting distance to Burscough
• Full, clean UK driving licence required (occasional travel to client sites)

A well-established IT support and managed services provider is looking for an experienced 2nd Line IT Support Engineer to join their growing technical team based in Burscough.