Support Analyst - CRM

Could you, by staying ahead of platform developments and aligning technical solutions with team needs, help drive efficiency, insight, and impact in Red Cross Training? What will a day in the life of a Support Analyst - CRM (Client Relationship Manager) involve?

• Monitor system performance and alerts to detect anomalies or disruptions.
• Investigate and triage reported errors or unexpected behaviour within HubSpot.
• Design and implement automated workflows tailored to team-specific needs.
• Collaborate with stakeholders to gather requirements and map processes.
• Test and validate workflows to ensure accuracy and reliability.
• Oversee data entry standards and enforce data hygiene protocols.
• Perform regular audits to identify and correct inconsistencies or duplicates.
• Monitor HubSpot product updates and assess relevance to internal operations.
• Implement new features and tools to improve user experience and system efficiency.

Do you have experience in HubSpot?, * Skilled in HubSpot CRM & optimising workflows expertise

• System troubleshooting to diagnose & error resolution
• Strong understanding of HubSpot data structure & property management
• Customer data hygiene & governance.
• Proven experience of implementing HubSpot product updates & functionalities
• Experience of cross-team collaboration & process mapping to support technical solutions
• Managing HubSpot integrations (APIs) connecting to other platforms
• Supporting GDPR & Data Privacy Compliance
• Understanding lists and data segmentation

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders   You must create an Indeed account before continuing to the company website to apply