3rd Line Analyst

Are you an experienced technical expert ready to take the lead on complex IT issues? We're looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op.

In this key role, you'll act as the final escalation point for advanced technical incidents, ensuring our systems remain secure, stable, and high performing. From diagnosing critical issues to implementing new technologies, you'll play a major part in strengthening our IT infrastructure and supporting colleagues across the business.

Based at our Wherstead Park office, with hybrid working available, you'll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.

If you're analytical, solutions-focused, and passionate about delivering excellent IT service, we'd love to hear from you.

What You'll Be Doing Serve as the technical escalation point for complex IT incidents and system issues. Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes. Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure. Monitor system performance proactively, identifying opportunities to enhance reliability and resilience. Support wider IT projects with specialist technical expertise on new technologies and solutions. Collaborate with Service Desk and 2nd Line Analysts to share knowledge and strengthen team capability. Ensure SLA compliance and timely resolution of escalated tickets. Develop and maintain accurate technical documentation, processes, and troubleshooting guides. Stay up to date with emerging technologies and industry best practices.

Essential Proven experience supporting IT at a 2nd/3rd line level. Strong technical expertise in infrastructure, servers, networking, and security. Solid understanding of cyber security principles and best practices. Excellent problem-solving skills with the ability to diagnose complex technical issues. Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment. Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.

Desirable Knowledge of SaaS, hosting, or cloud computing. Experience with scripting tools such as PowerShell, SQL, Linux or command-line interfaces. Full clean driving licence.

Technical Strengths Active Directory, Azure AD, Group Policy, Windows Server Virtualisation, SAN, enterprise backup Patch management, software deployment DNS, routing, VPN, MDR AV, next-gen firewalls, IT security, email security

We offer a competitive salary, hybrid working, opportunities for development, and the chance to work with modern technologies in a supportive team environment.