IT Support Officer

The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're continually growing and improving our services, which is why we are currently looking for an IT Support Officer to join our team.

As an IT Support Officer at Barchester, you will be working as part of the IT Help Desk team to provide technical support for our employees. Your support will include assisting with problems over the phone.

As the point of contact for both first and second line support, the team interact with users from a range of departments with differing levels of knowledge. You'll be responsible for recording, monitoring and following up on support calls to ensure problems have been solved swiftly and accurately. Depending on each specific situation, you will identify when an issue needs to be resolved by a third party and outsource this service.

You'll also have the opportunity to go beyond the Help Desk to work on Barchester's PC, server and network update and implementation projects.

As well as flexibility to work weekends when needed, occasional travel may be necessary, including staying away from home for short periods, so a full driving licence is required.

To join Barchester as an IT Support Officer, you'll be a team player whose phone manner is confident and friendly. You'll have previous experience of working in a telephone-based support team using remote control technologies. You'll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you'll be a self-motivated individual who can work proactively without supervision.

You'll be educated to SQA Higher Level or equivalent, although a numerate degree would be desirable. A comprehensive knowledge of PCs and Microsoft products is required and an understanding of TCP/IP networking concepts and smart phone email configuration would be beneficial.

If you join us, you can have a real impact on Barchester's progress; this incredibly rewarding role is instrumental to our growth and success. As well as a competitive salary, we offer one of the best rewards packages in the care sector. Your generous benefits would include:

Contribution pension scheme A range of holiday, retail and leisure discounts

You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you have the qualities required for this exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.

Barchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 240 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people., Welcome to Barchester Healthcare, where we specialise in delivering top quality care to the people living in our well staffed, comfortable, secure and happy homes. We believe every one of the individuals we support deserves dignity, choice and independence. For us, recognising individuality means listening to what people tell us and ensuring every day is thoroughly enjoyable. Our approach includes jointly written care plans designed to help us learn about personal likes and dislikes as well as helping to set care and rehabilitative goals encouraging independence. We help the people we support keep up community links and welcome those visits from family and friends that can be so important. Areas of expertise We offer a wide variety of care options from short- and long-term residential care to nursing services, assisted living as well as registered hospitals and a range of services for adults with severe disabilities or mental health needs. We constantly strive to provide a consistent and high-quality service. We do this through our staff. We recruit motivated and compassionate people, then develop, manage and invest heavily in their training so that they not only do an excellent job but love their jobs, too. This makes happier homes for the people we support. Our People Barchester is all about doing things a little bit differently. Our unique approach to the care sector sets us apart, so to make things happen our people need to be a little bit different too. Our residents, patients and their families expect great services, so our professional and dedicated team of specialists actively recruits people who are focused on continually improving the quality of life for the people in our care, to achieve our ambition of Barchester as the leading provider of care services.