IT Lead - Digital Customer Services

We are looking for an IT Lead to lead our Travel Insurance Customer Interaction Services .

This role is key to managing the full product lifecycle, from identification of business needs to implementation and continuous improvement. The ideal candidate will be responsible for ensuring sustainability and cost efficiency, driving initiatives that expand our customer base and optimise the value delivered to the group.

The IT Lead is responsible for the delivery of features and user stories, providing the team with guidance as to what must be delivered and ensuring flow of the Product through the Squad Backlog.

This role has close relationships with different area as IT Leads from other teams, local and central and business stakeholders of the Travel Transformation Team & Countries

This role will mainly be in the management of travel digital products:

• Be accountable for estimates on Change Requests, User Stories, Project efforts.
• Develop and manage services as a product across their entire lifecycle: lead the ideation, development, launch, pricing, and continual improvement of innovative products to drive maximum customer satisfaction.
• Define the services from their conception to their launching/go-live and further maintenance.
• Build new services: technical solution selection, costing, recommended pricing, recommended SLAs.
• Provide the Application owners with clear goals and aid in prioritising development so that sprints can be developed, and tasks assigned accordingly.
• Assist in shaping business requirements into viable and valuable enhancements.
• Managing and refining the Product Backlog to best achieve goals and optimize the value of the work performed.
• Scheduling the sprint review, ensuring stakeholder attendance, and leading parts of the meeting such as summarizing work completed.
• Coordinating delivery of the final product to the appropriate users. Your Profile

• Fast IT focused: ability to leverage AGILE methodologies, DevOps and other rapid development solutions to solve business needs and shorten time to delivery.

• Experience in Agile Methodologies and frameworks (Scrum, Kanban, …)

• Technical background (preferably with Software engineering and coding experience).

• Experience in Web, UI/UX and API Development

• Desirable Insurance Business knowledge and proven experience working with insurance markets, preferably travel.

• Ability to work under pressure, to be able to quickly identify shifting priorities and provide concise communications to appropriate parties

• Ability to direct and design solutions based on available and future technologies and architectures

• Ability to manage expectations, both internal and external without compromising solution integrity in the face of shifting priorities.

• Flexibility to work from a variety of locations, often at short notice and ability to work with and direct remote teams

• Empowering team members

• Vision & strategic thinking

• Budget management

• Capacity to adapt quickly to changes and learn in all circumstances

• Listening & Communicating skills

• Team player and able to work collaboratively with others and leverage their skills

• Strong leadership and stakeholder management skills

• Advanced English level About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.