Service Desk Co-ordinator

Our client, a specialist provider of luxury home and boutique hospitality technology solutions, is seeking a highly organised Service Desk Coordinator to join their Concierge team. This role is office-based in London and offers the opportunity to work in a fast-paced, high-end service environment.

As Service Desk Coordinator, you will manage incoming service requests, coordinate engineers, and ensure clients receive outstanding support. You will play a key role in scheduling, administration, and communication, helping the team deliver seamless service and long-term support., * Manage the daily service inbox, prioritising requests based on urgency and SLAs.

• Maintain accurate client information in the CRM and assign tasks to service engineers.
• Coordinate engineer schedules, workloads, and emergency cover.
• Monitor service progress and provide timely updates to clients and internal teams.
• Support contract proposals, renewals, and manage on-call and leave schedules for engineers.
• Assist with quoting, ordering stock/parts, and improving service efficiency.

• Strong administrative skills with attention to detail and accuracy.
• Experience scheduling visits or tasks in a busy service environment.
• Excellent communication skills and professional telephone manner.
• Ability to prioritise, multi-task, and manage competing demands.
• Competent in Microsoft Office and ticketing systems.
• Experience in customer service, service support, or coordination within IT, engineering, or audio-visual industries is preferred.

• Competitive salary of £35,000 - £40,000
• 23 days annual leave, UK Bank Holidays, and your birthday off
• Company pension plan
• Regular social events
• Ongoing training and development opportunities
• 37.5-hour working week