ServiceNow Technical Architect

Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client's office in London, UK.

This is a hybrid role - you can work remotely in the UK and attend the London office 1-2 days per week ., * Understand Solution for the implementation or Maintenance of ServiceNow platform

• Work with Architect and customers for the technical requirements, document them, play back and baseline
• Develop a design aligned with the Architecture (if applicable) and technical requirements
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
• Perform Sprint activities (if agile) with the customer and the team:
• Develop User stories from the requirements
• Estimate effort, Work with the product sponsor to prioritize the user stores
• Do sprint planning
• Assign sprint activities to the team
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
• Track and share the status of sprint/user stories with the Project Manager
• Identify and manage risks and challenges
• Ensure the quality deployment of the product as per the design
• Ensure the security, resilience of the components as per the design

• Experience as a Technical Architect in ServiceNow
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
• Understanding customer business requirements and converting them to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow
• Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analysis and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Desirable Skills:

• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate