2nd Line Support Engineer - JAMF/Apple Business Manager

It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing any deviations.

Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do

In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX etc…)

You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support where required when helpdesk level analysts are unable to resolve.

Working closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. What you'll need, + Android Enterprise Manager

• Samsung KNOX

• iOS and Android mobile operating systems experience (configuration)
• Mobile Device Management through Organisation Groups

Why should you join the Endpoint Build and Configuration Team at Computacenter

Joining the Endpoint Build and Configuration Team at Computacenter means becoming part of a collaborative, open, and friendly global team dedicated to delivering exceptional service and customer satisfaction. You will work alongside a wide range of technical service teams, enabling you to achieve your goals while naturally expanding your professional network. To support your success, we offer comprehensive build training and ongoing mentorship from a well-established and experienced team.

This role provides continuous development opportunities through involvement in regular business-as-usual (BAU) build releases that maintain customer security compliance, as well as diverse non-standard project work throughout the year. These experiences will help you grow your technical expertise and gain exposure to emerging tools and technologies in the endpoint and server management space.

The ideal candidate will have a good working background in a 2nd line support role with several years experience and a working knowledge in mobile endpoint management and cloud technologies. The following skillsets would be deemed essential to the role

• Proven experience in a 2nd line support mobile endpoint engineering role.
• Working knowledge of

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers' infrastructures. In doing this we help enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter provides user support, the best devices, and secure provision of applications and data to support individual working styles and improve collaboration. To achieve this, we assist with consulting as well as the implementation and operation of networks and datacenter infrastructures on or off customers' premises and in the cloud. Rooted in core European countries Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages. Customers with global requirements are served through an extensive international partner network, which mirrors the requirements of our European-headquartered client base. "Achieve great things for yourself, our customers and our business. At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers. Investing in our people "Our future depends in no small part on recruiting and developing talent. We believe talent recruitment to be a very important activity and will continue to focus and improve on it." Greg Lock - Chairman Our continuing success is based on hiring, developing and retaining high quality people with the right values and attitude. We strive to make Computacenter an exciting place to work that allows employees to grow and reach their full potential. Why Computacenter You'll be given the autonomy and support to get things done and deliver for our customers. You and your personal ambitions will matter. You'll be inspired by innovation, recognised for your contribution and constantly challenged to try something new. From getting to know our customers and understanding their needs, to enabling users and their businesses, people are at the heart of what we do. We're proud of the people that we work with and that means we are committed to helping them reach their full potential. We encourage. We empower. We support!, Computacenter recognises that acting in an ethical and socially responsible way benefits the community, our customers, shareholders and employees alike. The high levels of integrity with which we intend to carry out our business do not vary depending on where we work or who we're dealing with. Computacenter aims to make social responsibility an essential part of its business excellence. As such it is the aim of the Computacenter Charity Committee to maintain our profile as a socially responsible employer by donating and supporting our three charity partners each year