Google Workspace, 2nd Line Support Engineer

As an IT Support Analyst you will play a crucial role in maintaining the stability and security of our internal IT systems, reporting directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026., * Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).

• Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
• Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
• Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
• Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.
• Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
• Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
• Assist with IT-related projects such as system upgrades, migrations, and process automation.
• Create, update, and maintain technical documentation and user guidance.
• Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate.
• Champion the use of self-service IT resources and provide basic training and guidance to users.
• Manage event support, including setting up AV and live stream equipment.
• Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration., From start-ups to global brands across all sector, our IT recruitment team are experts in sourcing highly accomplished IT and Digital talent on time and within budget. Our IT recruitment team present clients with a range of unique candidates that they otherwise would not have access to. From niche skilled individuals to full technology teams - we can find them. We do this by immersing ourselves in specialist IT and Digital communities, then combining a transparent and effective process with a relentless commitment to delivering the right person first time.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• A keen interest in learning new technologies and a proactive approach to professional development.
• A professional approach to work, problem-solving, and adherence to ITSM principles.
• Ability to troubleshoot and resolve hardware and software issues effectively.
• Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
• A passion for process improvement eg joiners/movers/leavers process

Systems used:

• Google Workspace and Administration
• Microsoft, including Office 365 and Intune
• Cloud; GCP, Azure and AWS
• Jira and Confluence for ITSM processes

We are People Source, an award-winning IT and digital recruitment agency and accomplished specialist IT management consultancy. We are an agile, independent consultancy specialising in outcome-based solutions and contingency IT recruitment services in the UK and Europe. We empower our customers to solve problems, unlock potential and seize opportunity through innovation, improved performance and collaboration. Our success comes from bringing together the industry's best people with a methodology that is built on strategy, optimised through data and driven by results. Our teams are multi-disciplined and offer a partnership that delivers the impactful and sustainable results that accelerate customers to their goals. IT Consultancy Services Our innovative IT consultancy services are effective from day one, having a positive impact on your business operations and how you compete in your vertical market to unlock long-term value. Our operational models have been successfully adapted across the public and private sector, helping ambitious clients achieve long-term outcomes with no hidden costs or technical compromise. Specialising across several disciplines, our expert consultancy team can create the blueprint for fully managed service design and implementation based on your desired goals, budget and timescale.