Core Network Support Engineer

Customer-facing support: Acting as the technical point of contact between the network operator and vendor's level 3 support, ensuring professional and solution-oriented communication

Network operations & maintenance: Performing maintenance and support tasks on voice and/or messaging core network elements in a cloud-based telecom environment

Incident handling & troubleshooting: Processing and tracing trouble tickets, identifying and resolving technical issues in collaboration with internal and external teams

Change management & upgrades: Executing software upgrades, system changes and performance optimizations within the core network infrastructure

Monitoring & analysis: Continuously monitoring system performance, identifying bottlenecks, and proposing improvements

On-call support: Participation in on-call rotations as required to ensure 24/7 service availability

Education & Experience: Degree in IT, Electronics, Telecommunications or a related field. Alternatively, several years of professional experience in the telecommunications industry

Technical Background: Solid understanding of network technologies and mobile core networks, with practical experience in network support roles

System Skills: Confident handling of basic Linux and Windows commands, with an ability to analyze and resolve technical issues across platforms

Teamwork & Communication: Open mindset for working in multicultural environments and communicating effectively with internal and external stakeholders

Reliability & Proactivity: Ability to take initiative, remain calm under pressure, and take ownership of tasks in a dynamic operational environment