UC Support Engineer

We are looking for a UC Support Engineer to act as the technical backbone behind our Unified Communications as a Service (UCaaS) platform.

In this role, you work closely with partners and business customers to ensure smooth deployment, configuration, and ongoing support of our cloud-based telephony and collaboration solutions. You'll combine strong technical skills with a customer-centric mindset to solve complex issues and deliver outstanding service., * Provide 2nd-line technical support for our UCaaS platform (telephony, PBX, SIP/VoIP, meetings, messaging, contact center).

• Diagnose and resolve issues related to IP networking, VoIP, SIP, routing, firewalls, QoS, and device provisioning.
• Support partners and customers with setup, configuration, porting, call routing, and integrations.
• Deliver technical trainings and onboarding sessions to partners and end customers.
• Collaborate with internal teams (Product, Engineering, Customer Success) to escalate and follow up on complex cases.
• Create and maintain technical documentation and knowledge base articles.
• Proactively identify recurring problems and suggest improvements to tools, processes, and platform performance.

• Broad IT background and genuine interest in modern cloud and communication technologies.
• Good understanding of IP networking (DNS, DHCP, VLANs, firewalls, QoS), VoIP, and Unified Communications.
• Strong analytical and troubleshooting skills with a structured, hands-on approach.
• Customer-first mindset and the ability to explain technical topics clearly to different audiences.
• Organized, proactive, and eager to continuously improve processes and ways of working.
• Either Dutch & French, or French & English fluently - able to deliver trainings in both.
• Comfortable working with technical documentation in English.

• Competitive salary based on experience.
• Company car with fuel card.
• Smartphone & SIM card.
• Meal vouchers.
• DKV hospital insurance.
• Hybrid work setup - work from home up to 3 days per week.
• A modern, international environment with a strong focus on innovation, AI, and automation in business communications.
• Opportunities for continuous learning and professional growth.