IT Onsite Support - Gümlingen
Role details
Job location
Tech stack
Job description
We are seeking an experienced IT Onsite Support Specialist primarily based at our Gümligen location. In this role, you will provide hands-on IT support for workplace and infrastructure services, including network connectivity. You will also be available to travel on demand to our other SE-sites to ensure seamless IT operations across multiple locations., * Deliver competent and customer-focused 2nd-level support for users on-site and at other locations when required, proactively identifying IT-related issues and ensuring effective resolution
- Manage and document incidents and service requests using our ticketing system (ServiceNow)
- Prepare and deploy IT equipment, including regular PC refresh cycles, ensuring compliance with company policies and accurate asset tracking
- Provide 'Hands & Eyes' support for central service teams, particularly for servers, networking, and connectivity
- Support technical operations during key events such as annual meetings, board sessions, and training sessions
- Contribute to continuous improvement of IT service processes by reviewing workflows and implementing best practices
Requirements
- Completed IT apprenticeship or equivalent qualification
- Several years of experience in end-user support
- Solid knowledge of Windows operating systems, Microsoft 365, SharePoint, OneDrive, Teams, Android, and iOS
- Knowledge of SCCM, MS Intune, and Active Directory
- Strong service orientation and good consulting skills
- Initiative, autonomous, and solution-oriented working style
- Mobility and a valid Class B driver's license (occasional travel required)
- Fluent in German, good English skills; French would be an asset
Curiosity, Inclusion, Teamwork:
Nobody is flawless and not all career paths are the same. The important thing is that we have the will to learn and develop ourselves further. Because we know that career also means having to find your strengths first. Apply now, even if you don't fulfil all the requirements (yet). We look forward to getting to know you!
Benefits & conditions
- Duration: Permanent position
- Vacation: at least 5 weeks
- Weekly hours: 41 hours
Our Offer:
- Join a growing company with a strong industry reputation and recognized leadership in energy services
- Be part of an entrepreneurial organization with an inclusive corporate culture and collaborative team environment
- Enjoy a competitive salary, bonus opportunities, and excellent benefits
- Access career development and international growth opportunities within Schneider Electric
