SAP Business Relationship Manager / Account Manager
Role details
Job location
Tech stack
Job description
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Drive profitable growth of accounts owned (comprising Fortune 500 companies and mid-sized market leaders), by o Building strategic business relationship, including with their C-suite executives, senior functional leaders and decision makers in the account o Creating and sharing success stories o Ensuring client delight through sustained customer advocacy, backed by world class delivery excellence
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Design account growth strategy and roadmap and execute on it
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Expand account SAP footprint by positioning downstream, lateral and adjacent demand opportunities with client business and domain teams, generating leads
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Proactively support clients' evolving needs, aligning with company SAP practice strategy
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Resolve client escalations, working seamlessly with client and internal delivery stakeholders
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Help clients rationalize their monthly invoice - ensure savings opportunities are identified and worked to ensure cost optimization
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Conduct frequent program reviews with appropriate client personnel
Requirements
- 5-10 years of SAP experience across one or more of technical, pre-sales and solutions towers
- 3+ years' experience in relationship management / account management
- Prior delivery experience across SAP Implementations, Application Support & Maintenance, Rollouts, Upgrades, Development etc. - desirable
- Strong transformation delivery experience in SAP S/4HANA - desirable
- Mature AMS/operations experience in SAP / S/4 HANA - desirable
- Experience with client interfacing up to C-suite is mandatory
- Vertical experience not relevant
- MBA / PGDM or Engineering degree or equivalent - highly preferable
- High aspirations for intrapreneurship / entrepreneurship, autonomy, business impact, global ambition and creativity
- Passion for SAP technology, especially emerging trends, with the ability to articulate their business value
- Proven thought leadership
