2nd Level Support Network
Huxley Associates
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Remote
Tech stack
Hot Standby Router Protocol
Internet Protocol Security (IP SEC)
Virtual Private Networks (VPN)
Multi-protocol Systems
Routing
SAP Applications
Simple Network Management Protocols
Syslog
Virtual Local Area Networks
Virtual Router Redundancy Protocols
Network Routers
Transport Layer Security
Load Balancing
Firewalls (Computer Science)
Amazon Web Services (AWS)
Fortinet
Cisco Switches
Cisco networks
Servicenow
Job description
- Provide 2nd Level Support with a focus on routers and switches
- Configuration, replacement, decommissioning & upgrades of network devices
- Troubleshooting end-to-end connectivity (internal & external)
- Work within ITIL processes (incident, service request, change control) using tools like ServiceNow
- Collaborate with senior engineers to resolve complex infrastructure issues
- Create technical documentation and support automation initiatives
Requirements
Security Clearance: Germany SUG L2
Hands-on experience (3-6 years) in at least three of the following:
- Arista or Cisco switches/routers (Cisco 9000 Series, ACI)
- F5 Load Balancers
- Firewalls (Checkpoint, Palo Alto, Fortinet)
- Cisco ASR VPN Routers
- SAP Router
Strong knowledge of:
- MPLS, MP-BGP, static routing
- VRF, VLAN, VXLAN
- VPC, MLAG
- HSRP, VRRP, VARP
- SNMP, Syslog
- ACI concepts (EPG, Contracts)
- SSL/TLS inspection
- VPN (IPSec, SSL-VPN, Site-to-Site)
