Software Engineer - Customer Experience Platform

• Design, build, and improve backend and full-stack systems that power HTS Assist and internal agent tools.
• Develop scalable APIs, microservices and orchestration logic.
• Partner with product, design, AI, and operations teams to streamline customer experiences.
• Integrate with external systems to support internal use cases and partner deployments.
• Own features end-to-end from design through implementation and monitoring.
• Contribute to architectural decisions, code reviews, and best practices.
• Analyze system performance to identify opportunities for optimization.

Conocimientos

Software engineering Distributed systems RESTful APIs Microservices Cloud infrastructure Strong communication

A leading travel technology company based in Madrid is seeking a Senior Software Engineer for the Customer Experience Platform. This role involves designing and building systems that enhance Hopper's post-booking experience. The ideal candidate will have 3+ years in software engineering, with strong abilities in distributed systems, RESTful APIs, and cloud infrastructure. Responsibilities include developing scalable APIs, integrating with external systems, and optimizing performance to improve customer service efficiency. This full-time position offers collaboration with various teams and opportunities for impactful work., * 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications.

• A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure.
• Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
• Experience with databases and cloud platforms.
• Ability to break down complex problems and make pragmatic tradeoffs.
• Strong communication skills and comfort collaborating with cross-functional teams., Bachelor's degree in Computer Science or related field