Technical Support Representative

local and international technical teams, adhering to shared tools, processes, and documentation. Customer-Focused Activities * Take ownership of assigned service requests, monitor their progress, and elevate issues when necessary to ensure timely resolution and maximum customer satisfaction. * Plan, schedule, and execute technical activities (maintenance, troubleshooting, installations, upgrades) with minimal disruption to the customer. * Maintain understanding of commercial commitments and support obligations for each customer account. Requirements * Experience as a technical support engineer. * Creative, "out-of-the-box" problem solver. * Highly motivated, professional, and proactive. * Excellent communication and interpersonal skills, capable of handling multiple stakeholders. * Ability to work independently in a challenging and dynamic environment. * Experience preparing and delivering technical presentations to customers. *, Bachelor's degree in Software, Electronics

Computer Science, or a related technical field, * Professional working proficiency in English (written and spoken). Location: Madrid, Spain Type of employment: On-site Project: Cloud-based security solutions Send your resume send resume #J-18808-Ljbffr

Technical Support Representative RISCO Group is a leading global manufacturer of advanced security solutions, renowned for its technological innovation and international presence. With millions of satisfied customers and regional offices worldwide, RISCO specializes in developing cloud-based security systems and connected home solutions. Key Responsibilities * Serve as the primary technical support for the sales team and customers. * Ensure high customer satisfaction with RISCO products and services by meeting and exceeding commercial obligations. * Continuously develop technical skills to meet current and future needs of RISCO and its customers. * Represent customer needs, including serviceability and product enhancement requests, to relevant RISCO teams to ensure proper handling and support regional objectives. * Maintain accurate CRM data reflecting case statuses and account activities. * Continuously improve support efficiency, quality, and related processes. * Collaborate with