Support Technician

callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities:Providing an efficient and effective telephone counselling service to all callersDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolutionMaintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies:Minimum diploma level 4 in Counselling & minimum of 150 counselling hoursRegistered member of the BACPRelevant telephone experienceHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)High level

of organisational ability; ability to work to tight deadlines and targetsGood communication and customer service skills Desirable Skills and Competencies:Accredited with the BACP or eligible for the accreditation processEAP experienceExperience of working within a target driven environment Employee Benefits:BACP (or equivalent) membership and accreditation paid for BACP CBD HubUp to £60 per month for supervision Inhouse supervisionMonthly incentives such as weekends away! Supervision25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)Birthday Off/Mental Health DayProfit Share SchemePerkbox (staff discount scheme)Christmas bonus after 3 years of serviceContributory Pension SchemeFab Fridays- dress down & free treatsAllied Pride NetworkSocial events throughout the yearFree breakfast on MondaysFresh fruit delivered to the office each weekFree annual flu vaccinePrivate health insurance after 5 years serviceLife InsuranceDiscounted eye

£(phone number removed) FTE DOE. plus £3k night allowanceRemote position.Must be able to attend training induction that runs twice a month - 2 days in ManchesterShift Pattern: Thurs, Fri, Sat 20:00 - 08:00 Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.Job OverviewProviding immediate emotional support and guidance to, EAP Telephone Counsellor Hybrid Role - GLASGOW Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe's largest digital telehealth platform, bringing together human expertise and digital convenience...