IT Support Technician

We are looking for an IT Support Technician to join our growing Technology Team, based at our Distribution Centre in Middlewich. In this hands-on role, you will be the first point of contact for all IT-related queries and incidents across our operational teams. You will ensure that our hardware, software, and systems run seamlessly to support day-to-day operations, keeping our fast-paced environment connected and efficient.

From resolving support tickets and managing equipment procurement to maintaining our IT infrastructure and supporting our Warehouse Management System (WMS), you will play a vital role in ensuring technology underpins every aspect of our logistics and fulfilment operations. You will also have the opportunity to work alongside cutting-edge automation and robotics technology as we continue to innovate and optimise warehouse performance.

Roles and Responsibilities

Technical Support & Ticket Resolution

• Act as the primary contact for all IT issues raised by warehouse and operational teams
• Log, prioritise, and resolve support tickets through the IT service desk system, escalating where required
• Diagnose and troubleshoot hardware, software, and network issues efficiently to minimise downtime
• Provide user support for our Warehouse Management System (WMS) and other operational applications
• Assist with user setup, access management, and basic system administration

Equipment Procurement & Asset Management

• Support the procurement and deployment of IT equipment, peripherals, and software in line with business needs
• Maintain accurate asset inventories, ensuring all devices are configured, tracked, and regularly maintained
• Collaborate with suppliers and service providers to ensure timely delivery and support of IT assets

Maintenance & Infrastructure Support

• Conduct regular maintenance of IT equipment including workstations, printers, handheld devices, and network components
• Monitor system performance and carry out preventative maintenance to ensure operational reliability
• Assist with the setup, rollout, and configuration of new hardware, software, and connected warehouse technologies

Collaboration & Continuous Improvement

• Work closely with Warehouse Operations and the wider Tech team to support process improvements and technology upgrades
• Contribute to projects that enhance automation, data flow, and operational efficiency within the warehouse
• Uphold IT security policies, ensuring compliance with data protection and access control standards
• Provide on-site technical support to ensure continuity during key operational hours and peak trading periods

More about you

• Proven experience in a 1st Line IT Support or similar technical role, ideally within a warehouse, logistics, or ecommerce environment
• Exposure to 2nd Line Support activities is a strong advantage
• Strong troubleshooting skills with knowledge of Windows environments, networking fundamentals, and common IT hardware
• Excellent communication skills with the ability to explain technical issues clearly and confidently
• Highly organised with strong problem-solving skills and attention to detail
• Proactive, dependable, and calm under pressure, able to manage multiple priorities effectively
• Familiar with IT ticketing systems (e.g. Jira, Zendesk, or similar) and asset management processes
• Comfortable working closely with operational teams and learning new technologies, including automation and robotics systems
• A team player who takes pride in maintaining reliable, well-functioning systems that support operational success

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and unique designs of unrivalled quality to flatter all figures.