3rd Line Technical Support Engineer
Role details
Job location
Tech stack
Job description
As a 3rd Line Service Desk Engineer at Oriium, you will provide advanced technical support to our managed service customers, primarily focusing on the Commvault technology stack. You will manage tickets in line with defined SLAs, troubleshoot complex issues across Commvault, Windows, Linux, networking, and storage environments, and escalate where necessary to ensure seamless service delivery.
You will also gain relevant Commvault and Microsoft certifications as part of your development. In addition, you will provide 24/7/365 support for CASP contracts on a rota basis once you have gained sufficient experience, as agreed., Day-to-day, you will support both Oriium staff and end-user customers, ensuring a high standard of service. You will collaborate with partners when required to resolve issues efficiently and maintain strong working relationships. You will also engage with the Senior Management Team to provide updates, escalate risks, and contribute to service improvement initiatives, helping to drive continuous improvement across the business.
Requirements
- Have at least 2 years' 2nd line experience supporting IT infrastructure and backup systems.
- Have, or are keen to gain, Commvault or other backup qualifications.
- Possess general infrastructure knowledge including Windows Server, Linux, networks, and storage.
- Have experience or interest in ITIL processes, and Microsoft qualifications are desirable.
- Enjoy delivering a friendly, professional service to customers and colleagues.
- Are proactive, solution-focused, and committed to continuous improvement in service delivery.
Benefits & conditions
Salary: £ Dependent on experience + benefits
