Senior ICT Support Analyst

The SIA is the organisation responsible for the regulation of private security. It is an independent, arm's length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. The SIA's purpose Is protecting the public through effective regulation of the private security industry and working with partners to raise standards across the sector. Its regulatory remit covers the whole of the United Kingdom. The SIA has two main duties: the compulsory licensing of individuals undertaking designated activities within the private security industry and the management of a voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed criteria. SIA licensing covers security operatives who are in guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV, vehicle immobilisation (in Northern Ireland) and key holding. Licensing ensures that private security operatives are fit and proper persons who are properly trained and qualified to do their job., We're looking for a dynamic Senior ICT Analyst to hit the ground running lead our dedicated support team to new heights! If you thrive in fast-paced environments, excel at problem-solving, and are passionate about delivering outstanding ICT support, this is your chance to make an impact. In this permanent, full-time position, you'll supervise day-to-day ICT operations, provide hands-on technical support, and oversee service delivery to ensure high-quality, customer-focused support. You'll manage ticket queues, mentor staff, and drive continuous service improvements-all while supporting key ICT projects and collaborating with partners. If you're ready to make a real impact in a fast-paced environment and support innovative ICT services, we want to hear from you! Apply now and be part of our journey to excellence in ICT support., This vacancy is using SIA Competency Framework and will assess your experience. After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test and Civil Service Verbal Test. If you successfully pass the tests, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 12th January 2026 If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form. Please use your personal statement (in no more than 500 words) to outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience, and achievements that align with the essential job requirements. To help us assess your suitability for the role, please complete the CV incorporated into the application form by providing as much information as possible about your previous work experience and achievements. In the event of a large number of applicants, applications will be sifted on personal statement only. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. Interview details will be provided to successful candidates prior to their interview taking place. Timeline:

• Week commencing 26th January: 1st stage interview via MS Teams (approx. 30mins)

• Week commencing 2nd February: 2nd stage interview at our Canary Wharf office Further Information A reserve list of successful candidates will be kept for a maximum of 12 months. Should another role become available within that period you may be offered this position. Visa sponsorship We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas. If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity. You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via sia.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Criminal Record Check If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. Feedback Feedback will only be provided if you attend an interview or assessment.

Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)

The ideal candidate will have proven experience in ICT support, strong knowledge of Microsoft technologies, and leadership skills to motivate and develop a team. Your analytical mindset and excellent communication skills will ensure issues are resolved efficiently and stakeholder needs are met with professionalism. Please find the job description attached, and a list of the essential criteria listed below.

• Proven experience providing ICT support in a service desk or technical environment, with strong working knowledge of Microsoft technologies including Active Directory (on-prem and Azure AD), M365, Dynamics CRM/D365, SharePoint, and Microsoft SQL.
• Demonstrable experience in a supervisory or team leadership role, with the ability to manage performance, coach staff, and coordinate resources effectively.
• Experience using ITSM tools to manage service operations, monitor KPIs, and drive service improvements in line with frameworks such as ITIL.
• Strong analytical and troubleshooting skills, with a proactive approach to resolving issues and taking ownership from identification to resolution.
• Excellent interpersonal and communication skills, with a commitment to delivering high-quality, customer-focused support and handling complex queries professionally.
• Understanding of compliance policies, mobile device/application management, and a commitment to secure ICT practices and Health & Safety standards.

Alongside your salary of £37,001, Security Industry Authority contributes £10,719 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• A welcoming and innovative work environment.
• Continued support and development opportunities.
• Access to training for attainment of recognised qualifications.
• Flexible working arrangements.
• Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.
• A variety of discounts including Gymflex.
• A Civil Service pension Civil Service Pension Scheme - employee contribution between 4.60% and 7.35% and employer contribution between 26.60% and 30.30%.