Senior ICT Technician

We are looking for an experienced and proactive Senior ICT Technician to join our academy.

You will lead SharePoint, deliver staff IT training, provide expert technical support and maintain our IT infrastructure, including networks, servers, devices and software. This is a hands-on role that combines problem-solving, project involvement, and the opportunity to keep our systems running smoothly and securely.

If you are passionate about technology in education and enjoy supporting staff and students to get the most from IT, we would love to hear from you - apply now to join our team!

The actual salary for this role will be £32,712.26 -£34,706.16 (40 weeks per year, 37.5 hours per week). ? Main Areas of Responsibility

Your responsibilities will include:

• Leading and managing SharePoint across the academy, maintaining a useful shared area for staff
• Delivering IT training, providing at least three sessions per year based on academy needs
• Providing high-quality technical support, advice and guidance to staff and students
• Logging, tracking and manage all IT incidents and service requests, escalating as needed
• Documenting known issues, workarounds and solutions in the Knowledge Base.
• Installing, configuring and maintaining PCs, laptops, tablets, iMacs, iPads, printers, interactive whiteboards and VoIP systems
• Supporting and maintaining server, network and infrastructure elements, ensuring security and availability.
• Administering Active Directory accounts, user groups and access permissions
• Ensuring compliance with software licensing and maintaining IT asset records
• Assisting in ICT projects, liaising with vendors, and documenting IT procedures and updates
• Preparing and maintaining IT/AV setups for meetings, training sessions,and events.
• Staying up to date with new technology developments and best practices

For a full job description and person specification, please download the Job Pack.

• Are a confident communicator at all levels
• Are self-motivated, with a can do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
• Have the ability to self-manage, organise and prioritise tasks and work under pressure
• Are professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
• Have good knowledge of Microsoft products, including Office 365 and Office 216, SharePoint, and of Apple OS and other desktop related software products
• Have excellent troubleshooting and resolution skills
• Can react quickly and effectively to issues and opportunities
• Have significant, recent experience in a similar IT Service and Support role, preferably in a secondary school or educational environment
• Have current, in-depth experience of supporting Windows 10 PCs, laptops and tablets
• Have recent experience of supporting Apple products, including iMacs and iPads, in an educational environment
• Have proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related products
• Have current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server 2012 Active Directory
• Have a proven track record in working to strict timescales and of working with staff at all levels
• Have experience of delivering small projects, management of scope and customer expectations

We are an 'Outstanding' (Ofsted 2023) secondary academy, established in 2018 to provide an excellent education for children in Wimbledon. Two years after opening, we moved into our brand-new building which is modern, bright and equipped with state-of-the-art facilities in every area of the curriculum. We are oversubscribed and fortunate to have an amazing level of support from the community with waiting lists for entry into every year group of our academy. Our academy is an exceptional place to learn, providing an ambitious but happy and inclusive environment. We have high expectations of our students of all starting points and abilities. We know that our students will leave us academically successful, but we also want them to be well-rounded individuals with a highly developed social conscience, ready to lead in their communities and beyond. Our motto is 'make a difference' and our students and staff give nothing except their very best in pursuit of making a difference to their lives and the lives of others around them. Three words are crucial to how we guide students to be able to 'make a difference': independence, integrity and resilience. Independence means we support students to develop their skills and attributes, so they have everything they need to succeed. We set challenging targets and raise aspirations so every single one of our students reaches their potential. Integrity means staff and students must be fair and truthful and have the courage to take the right action in every situation, even when no-one is looking. Resilience means we give students the tools to recover from difficulties. We show students how taking risks and making mistakes is all part of the learning journey. We also show students how hard work brings success, and support them to persevere with all challenges., Rewards & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with profession...