Senior IT Support Engineer
Role details
Job location
Tech stack
Job description
IT Support Engineer - Central London (Hybrid: 3 Days Onsite/2 Days Remote)
You will have strong security knowledge. Are you an IT professional looking to make an impact in a fast-growing InsurTech at the forefront of reinsurance and AI? Join a dynamic London-based team supporting Underwriters, Legal, Finance, and the COO, and help keep the business running smoothly with top-notch IT support.
This is a hands-on role where your work will be visible across the business-you'll troubleshoot, maintain, and optimise IT systems while directly enabling a high-performing team to operate efficiently. You will have strong security skills, working closely with the CISO.
What You'll Be Doing - IT Support Engineer
Deliver first- and second-line support across desktops, laptops, printers, and mobile devices.
Resolve hardware, software, and network issues quickly, providing excellent customer service.
Install, configure, and maintain operating systems, apps, and IT equipment.
Monitor IT systems, perform backups, maintain antivirus, and ensure security updates.
Document solutions, maintain knowledge base articles, and escalate complex issues.
Support onboarding and offboarding, ensuring seamless device setup and account provisioning.
Ensure IT policy and security compliance across the organisation.
Requirements
Confident, patient, and supportive with a strong customer-service mindset.
Technically strong across Mac and Windows platforms.
Experienced in Okta, Microsoft 365, antivirus solutions, and remote support tools.
Skilled in stakeholder engagement, able to communicate effectively with senior teams including the COO, Underwriters, Legal, and Finance.
Organised, proactive, and able to manage multiple priorities independently.
3+ years' experience in IT support or a similar technical role.
Relevant IT certifications (eg, Microsoft, ITIL) are a plus.
Benefits & conditions
Competitive salary and benefits.
Hybrid working: 3 days onsite, 2 days remote.
