IT Hardware Analyst

We're working with a growing UK-based software business who are looking to hire a Junior Business Analyst. This is a great opportunity for someone early in their career to build experience in software implementation, business process analysis and customer delivery within a fast-paced, supportive environment. You'll work alongside experienced consultants, supporting customers through the rollout of a business software solution, helping capture requirements, assist with configuration, testing, documentation and end-user training. The Role As a Junior Consultant, you will support the analysis, documentation, and implementation of business processes and the rollout of a software solution across a customer base. You'll collaborate with customers and senior team members to understand requirements, help configure the platform and contribute to smooth project delivery., + Customer engagement: Support requirements gathering through meetings, workshops and discovery sessions.

• Software configuration & integration: Assist with solution configuration and document specifications aligned to customer needs (basic SQL skills useful).
• Implementation support: Help deliver implementation activities in line with established methodologies and best practice.
• Training & documentation: Create e-learning materials, user guides and supporting documentation; assist with training end users.
• Testing & QA: Execute testing to ensure the solution meets functional requirements and quality standards.

• Analytical mindset: Naturally inquisitive with strong problem-solving skills and attention to detail.
• Technical aptitude: Comfortable with MS Office; any exposure to software development concepts and/or SQL.
• Communication: Confident verbal and written communication with strong interpersonal skills.
• Customer focus: Proactive and keen to understand and support customer needs.
• Organisation: Able to multitask, manage time effectively and work well under pressure., + Bachelor's degree preferred (or equivalent experience)
• Right to work in the UK required

Package & Benefits (Summary) Benefits are likely to include a combination of:

• Pension scheme
• Hybrid/remote working options
• Health & wellbeing support
• Company events
• Cycle to work scheme
• Profit share / bonus-related benefits
• Free parking / on-site parking
• Sick pay and referral incentives