Support Technician

About the Role

We are seeking a Digital System Support Technician to join our client's IT team on a contract basis. This role is critical in delivering a modern, efficient, and customer-focused support service for our digital applications, including HR, finance, procurement, and operational systems.

You will play a key role in ensuring smooth operations, supporting users, and maintaining system integrity across the organisation.

Key Responsibilities

• Create and provide user guidance and documentation (manuals, FAQs).
• Draft and distribute all-staff email notifications for system changes, enhancements, and issue resolutions.
• Manage calls at the service desk, providing timely and effective technical support.
• Set up new user accounts and manage access permissions.
• Follow the starter, mover, and leaver process for user lifecycle management.
• Provide desktop support for hardware and software issues.
• Communicate with suppliers and vendors to resolve technical issues.
• Support system upgrades, enhancements, and change management activities.

Essential Skills & Experience

• Strong technical ability in Windows client-server environments and application support.
• Excellent communication skills (oral and written) with a customer service orientation.
• Ability to create clear, user-friendly guidance and notifications.
• Experience managing service desk calls and resolving technical issues.
• Effective planning, organisation, and prioritisation skills.
• Ability to work independently and as part of a team.

Qualifications

• HNC in a computer-related subject AND at least 1 year's recent experience in a System Support Technician role OR

• At least 3 years' recent experience in a similar role.

Other Requirements

• Full UK driving licence or access to transport.

Desirable

• Experience working within local government or public sector.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4758368 - Juliann

• Strong technical ability in Windows client-server environments and application support.

• Excellent communication skills (oral and written) with a customer service orientation.

• Ability to create clear, user-friendly guidance and notifications.

• Experience managing service desk calls and resolving technical issues.

• Effective planning, organisation, and prioritisation skills.

• Ability to work independently and as part of a team., * HNC in a computer-related subject AND at least 1 year's recent experience in a System Support Technician role OR

• At least 3 years' recent experience in a similar role.

Other Requirements

• Full UK driving licence or access to transport.

Desirable

• Experience working within local government or public sector.