Technical Support Engineer

The RoleThe organisation is seeking a skilled Second Line Engineer to join its dynamic team. This role involves providing advanced technical support, resolving complex issues escalated from first-line support, and ensuring smooth operation of critical IT systems. The successful candidate will play a key part in maintaining service excellence and supporting a wide range of technologies.

• Strong experience with Microsoft Service Provider (MSP) environments.
• Proficiency in ticket management tools for efficient issue tracking and resolution.
• Exposure to Microsoft 365 Exchange administration and troubleshooting.
• Hands-on experience with VMware virtualisation technologies.
• Familiarity with Microsoft Azure cloud services.

• Skills & Attributes:

• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills for liaising with clients and internal teams.
• A proactive approach to learning and adapting to new technologies.

• Qualifications:

• Relevant IT certifications (e.g., Microsoft, VMware, Azure) are desirable but not essential.
• Previous experience in a second-line support role within an MSP environment.

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• A collaborative and supportive team environment.
• Exposure to diverse technologies and projects that will enhance your technical skillset.
• The chance to work with a forward-thinking company committed to innovation and excellence., 38000