Senior IT Support Technician

You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members., * Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS

• Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice)
• Support and configure Hyper-V and virtualised environments
• Perform hardware diagnostics, repairs, and installations
• Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs
• Monitor and maintain client systems and networks
• Assist with workstation setups and fault diagnosis (hardware/software)
• Deliver excellent customer service via phone, email, and in person

Ideal Experience With:

• ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup
• Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt

• Previous IT experience working at an IT Mananaged Services Provider
• Strong communication and customer service skills
• Confidence on the phone and in client-facing situations
• Ability to manage time, multitask, and work to SLAs
• A team player mindset with a willingness to share knowledge

• Starting salary of £32K-£35K DOE
• Hybrid working (2 days in office)
• 9.5-day fortnight after probation
• Birthday off
• Pension scheme
• Death in service cover
• Health care top-up

This is a great opportunity for someone looking to grow their career in a supportive and fast-paced MSP environment.

Interested? Don't worry if your CV isn't up to date - reach out to Gianluca @ circlerecruitment (dot) com to find out more.

A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed., Key Words: Windows Server, IT Managed Services, IT Suppot, IT Infrastructure, 365, Microsoft, Windows, Azure, Cloud, Berkshire, Reading, Wokingham, Bracknell, Maidenhead, Taplow, Winnersh Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.