3rd Line Support Engineer

We are recruiting two 3rd line support engineers to support and operate enterprise infrastructure within a managed hosting and data-centre environment. These roles suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes and shared service models., * Operate and support Wintel and Linux platforms in a hosted / managed services environment

• Build, maintain and troubleshoot VMware-based virtual infrastructure
• Support general storage platforms and data-centre networking
• Work alongside network and security teams to support firewalling and connectivity
• Participate in incident, problem and change management processes
• Support onboarding and adoption of customer infrastructure into service
• Contribute to documentation, runbooks and operational standards

• Experience working in a data centre or managed service provider environment
• Strong Wintel and Linux administration experience
• Solid VMware experience (build, operate, troubleshoot)
• General understanding of enterprise storage and networking concepts
• Familiarity with firewalling concepts (Fortinet preferred)

Tooling and systems

• Monitoring and observability tools such as Zabbix and Grafana
• Exposure to ManageEngine tooling (PAM, vulnerability management or service management)

Desirable

• Exposure to Fortinet firewalls
• Experience supporting customer-owned infrastructure in shared environments

Please note that this role requires a minimum of 3 days per week in the Hamilton office.