Digital support technician

Are you naturally curious about how things work? Do you love getting hands-on with technology and solving problems in creative ways? we design, develop, market, and support all our automotive products in-house. We work closely with major UK retailers, installers, playing a key role in bringing high-quality, trusted products to the market., Production & Warranty Technical Support:

• Booking in and booking out customer returns and repairs
• Assisting with technical testing and fault diagnosis (training provided)
• Supporting product repairs and quality checks
• Customer communication regarding warranty processes
• Using ticketing and returns systems
• Supporting warehouse goods-in / goods-out when required
• Exposure to automotive audio, camera, and technology products

Additional Hybrid Responsibilities (As You Progress)

• Elite installer network support
• Call analysis and identifying training or documentation gaps, * use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example* Management- Finance Human Resources* Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

GCSE in:

• English (grade A-C or 4-9)
• Maths (grade A-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know., * Communication skills

• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills
• Team working, * Desirable - Driving license and access to own vehicle

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course Digital support technician (level 3)

Hours Monday - Friday, 8.00am - 5.00pm Finish at 3.00pm on a Friday.

38 hours a week

Start date Monday 2 February 2026

Duration 1 year 4 months

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.